Legal
Terms of Use
These Terms govern your use of the LineaScore platform and related services provided by Linea Score, LLC.
1 Agreement to These Terms
These Terms of Use ("Legal Terms") constitute a binding agreement between Linea Score, LLC ("Company," "we," "us," or "our") and you ("User," "you," or "your").
By accessing or using the LineaScore platform and related services (collectively, the "Services"), you confirm that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree, you must discontinue use immediately.
We may modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
2 Definitions
- "Services" — The LineaScore platform, web application, assessment framework, scoring logic, reports, and all related features accessible at lineascore.com and any associated domains.
- "User" — Any individual or entity accessing or using the Services, with or without an account.
- "Customer Data" — Information or content entered, uploaded, or created by a User within the Services, including client names, assessment findings, scores, notes, and recommendations.
- "Provider" — MSPs, consultants, advisors, or other service providers using the Services on behalf of their clients.
- "Account" — A registered user account created by providing a name, email address, and password.
- "Free Tier" — The no-cost level of access to the Services, including the standard assessment template and up to ten (10) cloud-stored assessments.
- "LineaScore Pro" or "Pro" — The paid subscription plan that unlocks compliance-aligned templates and expanded cloud storage.
- "Compliance-Aligned Templates" — Advisory assessment templates informed by recognized frameworks (including NIST CSF and HIPAA) that are made available to Pro subscribers. These templates are not formal compliance assessments, audits, or certifications.
3 Description of Services
LineaScore is a guided technology alignment assessment platform designed to help consultants, MSPs, internal IT teams, and advisors evaluate client technology environments through structured advisory assessments. The Services provide scoring workflows, findings documentation, and report generation to support business planning discussions.
Pro subscribers additionally have access to Compliance-Aligned Templates that organize assessment items around the structure and language of recognized frameworks such as NIST CSF and HIPAA. These templates are intended to help organizations conduct internal advisory reviews using familiar terminology and groupings; they do not represent the framework itself, do not produce certifications, and are not evaluations conducted on behalf of any standards body or regulator.
Important disclaimer: LineaScore is not an audit, certification, compliance verification, vulnerability assessment, penetration test, or formal risk management service. Results reflect the professional judgment of the individual assessor using the platform. Outputs are advisory only and should not be relied upon as the sole basis for security, compliance, operational, or business decisions.
Alignment-template disclaimer: Compliance-Aligned Templates (including NIST CSF Aligned and HIPAA Aligned templates) are informed by the referenced frameworks and adopt their language and structure for advisory and organizational purposes only. They are not compliance audits, gap assessments, certifications, attestations, or legal determinations of compliance. Use of an alignment template does not constitute, imply, or substitute for a formal evaluation under the corresponding framework. Organizations requiring formal compliance, certification, or regulatory assessment should engage qualified legal counsel, certified auditors, or accredited assessors.
4 Account Registration and Security
You may use the Services without creating an account (local/anonymous mode). To access cloud sync and cross-device features, you must register an account by providing your name and email address and creating a password.
You agree to:
- Provide accurate and complete information at registration.
- Keep your password confidential and not share account credentials.
- Notify us immediately of any unauthorized access to your account.
- Be responsible for all activity that occurs under your account.
- Sign out from shared or public computers after each session.
We reserve the right to suspend or terminate accounts that violate these Terms.
5 Intellectual Property Rights
All software, assessment frameworks, scoring logic, algorithms, content, designs, text, graphics, trademarks, and related materials within the Services are owned by or licensed to Linea Score, LLC and are protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes only. This license does not permit you to:
- Copy, reproduce, or replicate the Services or assessment framework to build a competing product.
- Reverse engineer, decompile, or extract proprietary logic from the platform.
- Remove or alter any proprietary notices or branding.
- Sublicense or resell access to the Services.
6 User Representations
By using the Services, you represent and warrant that you:
- Have the legal authority to accept these Terms on behalf of yourself or your organization.
- Will use the Services only for lawful purposes and in compliance with applicable laws.
- Will not use the Services to misrepresent outputs as formal audits, certifications, or compliance verifications.
- Will not attempt unauthorized access to any part of the platform or its underlying systems.
- Will not use automated tools, bots, or scripts to interact with the Services in ways not intended.
- Will provide accurate information when registering and using the Services.
7 Prohibited Activities
You agree not to:
- Violate any applicable law, regulation, or third-party rights.
- Bypass, circumvent, or attempt to defeat security controls or authentication systems.
- Upload or transmit malicious code, viruses, or harmful content.
- Misrepresent LineaScore outputs as certifications, audits, or formal assessments to clients or regulators.
- Share, sell, or transfer account credentials to third parties.
- Systematically extract or scrape content from the Services.
- Use the Services to build a product that competes directly with LineaScore.
- Engage in excessive or abusive usage patterns that degrade service performance for other users.
8 Customer Data and Ownership
You retain full ownership of all Customer Data you create within the Services. By using cloud sync features, you grant Linea Score, LLC a limited license to store and process your Customer Data solely to operate and improve the Services.
We do not analyze, share, or use your assessment content for any purpose beyond delivering the Services. Your client data is not accessible to other users through the application.
Local mode data responsibility: Assessment data stored locally in your browser (anonymous mode) is not backed up by Linea Score, LLC. You are solely responsible for exporting and preserving locally stored assessments. We are not liable for data loss resulting from browser clearing, device changes, or local storage limitations.
9 Fair Use and Plan Limits
Access to the Services is structured in tiers, each with defined limits. Current limits are:
- Free Tier: Standard assessment template only; up to ten (10) cloud-stored assessments per account.
- LineaScore Pro: Standard template plus Compliance-Aligned Templates (NIST CSF Aligned, HIPAA Aligned, and additional templates as released); up to one hundred (100) cloud-stored assessments per account.
Compliance-Aligned Templates are gated to active Pro subscribers (including users in an active free trial). Attempts to bypass these gates — including manipulating client-side state, tampering with API requests, or sharing Pro accounts to evade per-account limits — are prohibited and may result in account suspension or termination.
Excessive or abusive usage patterns — including automated assessment creation, bulk report generation beyond normal professional use, or activity designed to stress or circumvent platform limits — may result in temporary access restrictions or account review.
Linea Score, LLC reserves the right to audit account usage for compliance with these limits, and to modify the limits, features, or pricing of any tier at any time with reasonable advance notice.
10 Services Management
We reserve the right to:
- Monitor the Services for violations of these Terms.
- Restrict, suspend, or terminate access for violations or abuse.
- Modify, update, or discontinue any feature or aspect of the Services at any time.
- Remove or disable any content that violates these Terms.
11 Term and Termination
These Terms remain in effect while you use the Services. You may stop using the Services and request account deletion at any time by contacting privacy_officer@lineascore.com.
We may suspend or terminate your access immediately for material violations of these Terms, fraudulent activity, or actions that harm other users or the platform. Upon termination, your right to use the Services ceases and we may delete your account data in accordance with our data retention practices.
12 Subscriptions, Billing, and Cancellation
LineaScore Pro is offered on a recurring monthly subscription. The following terms govern paid subscriptions:
- Free trial: New Pro subscriptions may include a three (3) day free trial. You will not be charged during the trial. At the end of the trial, your subscription will automatically convert to a paid monthly subscription at the then-current price unless you cancel before the trial ends.
- Recurring billing: Payments are processed by Stripe, our payment processor. By starting a Pro subscription, you authorize Stripe to charge your payment method on a recurring monthly basis until cancellation.
- Cancellation: You may cancel your subscription at any time through the Stripe customer billing portal accessible from your account page. Cancellation takes effect at the end of your current billing period; you retain Pro access until that date, after which your account reverts to the Free Tier.
- Refunds: Subscription fees are generally non-refundable. If you believe you were charged in error, contact privacy_officer@lineascore.com within thirty (30) days of the charge and we will review the request in good faith.
- Pricing changes: We may change subscription pricing with reasonable advance notice delivered by email or in-app notification. If you do not agree to the new pricing, you may cancel before the change takes effect. Continued use after the change takes effect constitutes acceptance of the new pricing.
- Failed payments: If a recurring charge fails, your Pro access may be downgraded to Free Tier limits until payment is successfully collected.
We may also modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable for any interruption or discontinuation of the Services, except as expressly provided under the refund terms above.
13 Third-Party Services
The Services rely on third-party providers including Supabase (database and authentication), Cloudflare (hosting and security), SMTP2GO (email delivery), HubSpot (CRM), and Google Analytics (usage analytics). We are not responsible for outages, errors, data loss, or performance issues caused by these third-party providers.
Your use of the Services is also subject to the applicable terms and privacy policies of these providers.
14 Platform Disclaimer and Professional Judgment
LineaScore does not provide legal, compliance, cybersecurity, audit, or professional consulting services. All outputs generated by the Services are:
- Based on information entered by the assessor, not independently verified by LineaScore.
- Subjective and reflective of the professional judgment of the individual using the platform.
- Advisory in nature and intended to support business discussions, not replace professional advice.
- Not a substitute for formal security assessments, compliance audits, legal counsel, or regulatory guidance.
Users should not rely solely on outputs generated by the Services when making security, operational, legal, or compliance decisions.
Understanding alignment assessments: Alignment scores produced by the Services — including those produced from Compliance-Aligned Templates — are advisory starting points intended to support conversation, planning, and prioritization. They reflect one assessor's professional judgment at one point in time, based on information that has not been independently verified by Linea Score, LLC. They do not constitute a determination of compliance with any law, regulation, framework, or standard. Where a Compliance-Aligned Template uses the language or structure of a framework (such as NIST CSF or HIPAA), that language is used for organizational and advisory purposes only — it does not imply certification, attestation, accreditation, or formal evaluation under the corresponding framework.
15 MSP and Provider Liability Shield
When Providers use the Services on behalf of their clients, LineaScore, LLC is not a party to that relationship. We do not supervise, validate, or endorse the accuracy or completeness of assessments conducted by Providers.
All advisory outcomes, reports, and recommendations delivered to end clients are the sole responsibility of the Provider. LineaScore, LLC bears no liability for provider-client disputes, reliance on assessment outputs, or decisions made based on platform-generated reports.
16 Disclaimer of Warranties
The Services are provided "as is" and "as available" without warranties of any kind, express or implied.
We disclaim all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or produce accurate, complete, or reliable results.
17 Limitation of Liability
To the maximum extent permitted by applicable law, Linea Score, LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of, or inability to use, the Services.
In no event shall our total aggregate liability to you exceed the greater of (a) the total fees you have paid for the Services during the three (3) months immediately preceding the claim, or (b) one hundred dollars ($100.00).
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
18 Indemnification
You agree to indemnify, defend, and hold harmless Linea Score, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of or access to the Services.
- Your violation of these Terms.
- Your violation of any third-party rights.
- Any assessment outputs or reports you deliver to clients using the Services.
19 User Data and Backups
You are responsible for maintaining your own backups of assessment data. The Services provide export functionality for this purpose. We do not guarantee perpetual data retention and are not liable for data loss resulting from account termination, service interruptions, or third-party provider failures.
For cloud-synced data, we rely on Supabase's infrastructure. In the event of a provider-side data loss event, our ability to recover data may be limited by that provider's own backup and recovery capabilities.
20 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.
21 Dispute Resolution
In the event of a dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt informal resolution by contacting us at privacy_officer@lineascore.com.
If informal resolution is unsuccessful within thirty (30) days, unresolved disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida, United States.
22 Electronic Communications
By creating an account or using the Services, you consent to receive electronic communications from us, including confirmation emails, account notices, and platform updates. Electronic notices satisfy any legal requirement for written communication.
23 General Provisions
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
- Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
- Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution survive termination of these Terms.
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Linea Score, LLC regarding the Services.
- Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
