Terms of Use

1 Agreement to These Terms

These Terms of Use ("Legal Terms") constitute a binding agreement between Linea Score, LLC ("Company," "we," "us," or "our") and you ("User," "you," or "your").

By accessing or using the LineaScore platform and related services (collectively, the "Services"), you confirm that you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree, you must discontinue use immediately.

We may modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

2 Definitions

• "Services" — The LineaScore platform, web application, assessment framework, scoring logic, reports, and all related features accessible at lineascore.com and any associated domains.
• "User" — Any individual or entity accessing or using the Services, with or without an account.
• "Customer Data" — Information or content entered, uploaded, or created by a User within the Services, including client names, assessment findings, scores, notes, and recommendations.
• "Provider" — MSPs, consultants, advisors, or other service providers using the Services on behalf of their clients.
• "Account" — A registered user account created by providing a name, email address, and password.

3 Description of Services

LineaScore is a guided technology alignment assessment platform designed to help consultants, MSPs, internal IT teams, and advisors evaluate client technology environments through structured advisory assessments. The Services provide scoring workflows, findings documentation, and report generation to support business planning discussions.

4 Account Registration and Security

You may use the Services without creating an account (local/anonymous mode). To access cloud sync and cross-device features, you must register an account by providing your name and email address and creating a password.

You agree to:

• Provide accurate and complete information at registration.
• Keep your password confidential and not share account credentials.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activity that occurs under your account.
• Sign out from shared or public computers after each session.

We reserve the right to suspend or terminate accounts that violate these Terms.

5 Intellectual Property Rights

All software, assessment frameworks, scoring logic, algorithms, content, designs, text, graphics, trademarks, and related materials within the Services are owned by or licensed to Linea Score, LLC and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes only. This license does not permit you to:

• Copy, reproduce, or replicate the Services or assessment framework to build a competing product.
• Reverse engineer, decompile, or extract proprietary logic from the platform.
• Remove or alter any proprietary notices or branding.
• Sublicense or resell access to the Services.

6 User Representations

By using the Services, you represent and warrant that you:

• Have the legal authority to accept these Terms on behalf of yourself or your organization.
• Will use the Services only for lawful purposes and in compliance with applicable laws.
• Will not use the Services to misrepresent outputs as formal audits, certifications, or compliance verifications.
• Will not attempt unauthorized access to any part of the platform or its underlying systems.
• Will not use automated tools, bots, or scripts to interact with the Services in ways not intended.
• Will provide accurate information when registering and using the Services.

7 Prohibited Activities

You agree not to:

• Violate any applicable law, regulation, or third-party rights.
• Bypass, circumvent, or attempt to defeat security controls or authentication systems.
• Upload or transmit malicious code, viruses, or harmful content.
• Misrepresent LineaScore outputs as certifications, audits, or formal assessments to clients or regulators.
• Share, sell, or transfer account credentials to third parties.
• Systematically extract or scrape content from the Services.
• Use the Services to build a product that competes directly with LineaScore.
• Engage in excessive or abusive usage patterns that degrade service performance for other users.

8 Customer Data and Ownership

You retain full ownership of all Customer Data you create within the Services. By using cloud sync features, you grant Linea Score, LLC a limited license to store and process your Customer Data solely to operate and improve the Services.

We do not analyze, share, or use your assessment content for any purpose beyond delivering the Services. Your client data is not accessible to other users through the application.

9 Fair Use

The Services are currently provided free of charge. Usage is expected to remain consistent with the intended purpose of individual or team-based technology assessment work.

Excessive or abusive usage patterns — including automated assessment creation, bulk report generation beyond normal professional use, or activity designed to stress or circumvent platform limits — may result in temporary access restrictions or account review.

Linea Score, LLC reserves the right to introduce usage tiers, subscription plans, or feature limitations at any time with reasonable notice.

10 Services Management

We reserve the right to:

• Monitor the Services for violations of these Terms.
• Restrict, suspend, or terminate access for violations or abuse.
• Modify, update, or discontinue any feature or aspect of the Services at any time.
• Remove or disable any content that violates these Terms.

11 Term and Termination

These Terms remain in effect while you use the Services. You may stop using the Services and request account deletion at any time by contacting privacy_officer@lineascore.com.

We may suspend or terminate your access immediately for material violations of these Terms, fraudulent activity, or actions that harm other users or the platform. Upon termination, your right to use the Services ceases and we may delete your account data in accordance with our data retention practices.

12 Modifications, Interruptions, and Pricing

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable for any interruption or discontinuation of the Services.

If paid subscription tiers are introduced in the future, pricing changes will be communicated with reasonable advance notice. Continued use after a pricing change takes effect constitutes acceptance of the new pricing.

13 Third-Party Services

The Services rely on third-party providers including Supabase (database and authentication), Cloudflare (hosting and security), SMTP2GO (email delivery), HubSpot (CRM), and Google Analytics (usage analytics). We are not responsible for outages, errors, data loss, or performance issues caused by these third-party providers.

Your use of the Services is also subject to the applicable terms and privacy policies of these providers.

14 Platform Disclaimer and Professional Judgment

LineaScore does not provide legal, compliance, cybersecurity, audit, or professional consulting services. All outputs generated by the Services are:

• Based on information entered by the assessor, not independently verified by LineaScore.
• Subjective and reflective of the professional judgment of the individual using the platform.
• Advisory in nature and intended to support business discussions, not replace professional advice.
• Not a substitute for formal security assessments, compliance audits, legal counsel, or regulatory guidance.

Users should not rely solely on outputs generated by the Services when making security, operational, legal, or compliance decisions.

15 MSP and Provider Liability Shield

When Providers use the Services on behalf of their clients, LineaScore, LLC is not a party to that relationship. We do not supervise, validate, or endorse the accuracy or completeness of assessments conducted by Providers.

All advisory outcomes, reports, and recommendations delivered to end clients are the sole responsibility of the Provider. LineaScore, LLC bears no liability for provider-client disputes, reliance on assessment outputs, or decisions made based on platform-generated reports.

16 Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, express or implied.

We disclaim all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or produce accurate, complete, or reliable results.

17 Limitation of Liability

To the maximum extent permitted by applicable law, Linea Score, LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of, or inability to use, the Services.

In no event shall our total aggregate liability to you exceed the greater of (a) the total fees you have paid for the Services during the three (3) months immediately preceding the claim, or (b) one hundred dollars ($100.00).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

18 Indemnification

You agree to indemnify, defend, and hold harmless Linea Score, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Services.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Any assessment outputs or reports you deliver to clients using the Services.

19 User Data and Backups

You are responsible for maintaining your own backups of assessment data. The Services provide export functionality for this purpose. We do not guarantee perpetual data retention and are not liable for data loss resulting from account termination, service interruptions, or third-party provider failures.

For cloud-synced data, we rely on Supabase's infrastructure. In the event of a provider-side data loss event, our ability to recover data may be limited by that provider's own backup and recovery capabilities.

20 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

21 Dispute Resolution

In the event of a dispute arising out of or relating to these Terms or the Services, the parties agree to first attempt informal resolution by contacting us at privacy_officer@lineascore.com.

If informal resolution is unsuccessful within thirty (30) days, unresolved disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida, United States.

22 Electronic Communications

By creating an account or using the Services, you consent to receive electronic communications from us, including confirmation emails, account notices, and platform updates. Electronic notices satisfy any legal requirement for written communication.

23 General Provisions

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution survive termination of these Terms.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Linea Score, LLC regarding the Services.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.

24 Contact Us

For questions, concerns, or notices regarding these Terms:

Linea Score, LLC
Email: privacy_officer@lineascore.com